Lightning Press 100% Satisfaction Guaranteed Policy
We pride ourselves in delivering quality book printing products to our valued customers.
We strive for 100% customer satisfaction and to that end will do everything we can to keep you happy as a long-term valued Lightning Press customer. Should we ever produce work for you that is not in keeping with the book industry standards, we will reprint the job for you at no cost or refund your purchase price. That said, in using electronic delivery systems such as that found on our lightning-press.com website, you are providing us the source files from which to produce your job. It is your responsibility to submit correctly formatted files according to our file guidelines and proof all materials you expect us to produce for you. Lightning Press cannot and will not be held responsible for typographic, grammar, graphic, dimension, layout, margin, or color errors. If you are color critical a printed proof is available at an additional cost. We do accept properly formatted “press-optimized” PDFs and will subsequently perform pre-flighting operations on your file(s). If common file errors are found, we will call to your attention for corrective action before proceeding with your job. By submitting your files via our delivery system you certify that you have carefully reviewed and proofed your work and agree to hold Lightning Press, Inc. harmless in the production of work from your file(s).
Payment Terms – Payment is net cash, and must be paid in full before we begin production since all book printing is custom. Acceptable forms of payment are PayPal, PayPal Credit, Visa, MasterCard, Discover, American Express, Checks, and Cash.
Claims for defects – Claims for defects, damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, Lightning Press and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that Lightning Press’ performance has fully satisfied all terms, conditions, and specifications. Lightning Press’ Liability will be limited to the quoted printing and binding price of defective goods without additional charge for special or consequential damages. As security for payment of any sum due under the terms of an agreement, Lightning Press has the right to hold and place a lien on all customer property in Lightning Press’ possession. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.